Service was impeccable, from the ride home as my car was serviced overnight to the delivery the next day. I’ve come to trust FJV, now Downtown Volkswagen. They went beyond regular service to ensure that my car got all the attention needed. I was impressed that Bill Dolan, service manager, also took the car for a test run to confirm the diagnosis. I couldn’t ask for more. Heriberto was my contact and he was very responsive to all my needs ensuring that I return there.I’ve been going there since 2003 and hope to keep going rhere. Thank ...
I felt comfortable throughout the buying process and they did an excellent job in getting me through the process in a very timely manner
Good customer service, waited until I truly was the last customer there to help me with a new lease in a timely manner. Hats off to Joanna
Anthony the salesman was great to work with !!!
Just traded in my vehicle here. In addition to being generally professional and straightforward, I appreciated that all employees I encountered were following COVID safety recommendations-- unlike any of the other dealerships I visited while looking to trade in my car.
Service staff is helpful, communicative and accommodating. I have been pleased with the warranty and maintenance work performed.
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