Customer Testimonials

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Google Jul 11, 2020

I received excellent customer service. I came in during the late morning around 11AM. I needed all four of my tires replaced. I was seen right away and my car was taken. The only negative I will will mention about the experience is the wait time was long. My car was not finished until 3:30pm or maybe just a little sooner. With all of that said I would return and found serviceman Gerardo very helpful!

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Google Jul 11, 2020

Nice and quick. I’ve only been twice but, they fixed my car and that’s all I needed.

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Google Jul 11, 2020

I recently visited them as my tire pressure indicator was on. Low air in tires was reason for the indicator light to go on. They diagnosed and fixed the problem without any charge. Overall process was very smooth and employees are friendly. I would definitely go back!!!!

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Google Jul 9, 2020

Very helpful.

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Google Jul 9, 2020
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Google Jul 9, 2020

My check engine light came on, so I made an appointment. VW of Downtown Chicago diagnosed the problem & recommended some scheduled maintenance that was overdue. My vehicle was ready the next day at the price quoted. But when I picked up my car, there were some superficial scratches on the front fender. Bill, the service manager, had them buffed out the next morning. I appreciated the high level of customer service & professionalism.

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Google Jul 9, 2020

I was in a terrible situation on a Saturday afternoon. My battery was totally dead! I called Downtown Volkswagon and spoke to Luis. He told me to bring it right in if I could. I got there as quickly as I could. They took me in and I got my new battery. I was and am so grateful. Luis treated me with respect and kindness!I will always bring my car there! In fact I will be there next week!Thank you

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Google Jul 7, 2020

I bought a Volkswagen from Braden Carson (salesman) at Volkswagen In Downtown Chicago . I am extremely happy with the transaction. Very honest guy and exceptional customer services. No gimmicks or games, very straight forward. He explained the numbers very well and I felt very comfortable through out the whole process. I highly recommend him if you are on the market for a VW

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Google Jul 2, 2020

They always do a great job. Takes a little longer than I’d like but once it’s all said and done, I’m never disappointed. I only take my car to them!!!

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Google Jun 29, 2020

The people were nice and helpful I believe they gave me the best deal for my 2004 Mercedes-Benz 320. I recommend this dealership to any one that's needs a vehicle if you paying cash they have top of the line vehicles and also they finance as well. I needed a vehicle Anthony took great care of me to receive the vehicle of choice Thank you and the rest of the staff for the help

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