Customer Testimonials

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DealerRater Feb 28, 2021

My first time having to bring deceased husband truck for service..and Adam khamsot service advisor he did a great job, I had a great experience

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Google Feb 28, 2021
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Google Feb 28, 2021
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Google Feb 27, 2021

As always, staff is very friendly and explain everything as plain as possible. Now I remember why this was my service location of choice.

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Google Feb 26, 2021
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Google Feb 26, 2021
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Google Feb 26, 2021

Chris was great! He helped me find the car of my dreams! I’d highly recommend the Volkswagen of Downtown Chicago!

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Google Feb 26, 2021

Great customer service & and staff 🙂 10/10 I highly recommend!

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Google Feb 26, 2021
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Google Feb 25, 2021
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DealerRater Feb 24, 2021

VW Service really took care of my concerns about my car they checked and serviced my car to my satisfaction, They made sure it was driving perfectly. I know I can bring it back knowing it will be treated right thanks to Miguel and Bill for all your help.

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DealerRater Feb 24, 2021

Nice place downtown. Valet parking available. Friendly staff. Very knowledgeable sales personnel. They listen to their customers. Offer Very nice cars and trucks from vw.

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Google Feb 24, 2021

Thank you guys ! As always great service!

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DealerRater Feb 23, 2021

Loved the organization of the service dept. The overall customer service of THIS dealership is superb.. Need to offer car rental to all patrons.. THANK YOU!!

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DealerRater Feb 22, 2021

Excellent team, outstanding staffs and superb services! It has always been a joy to come back to the Downtown VW Service for anything that I need, from maintenance (oil change, etc) to any other minor issues.

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Google Feb 22, 2021

Adam Khamsot is always a pleasure to work with - Great communicator and accommodating to busy schedules. Many thanks!

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DealerRater Feb 22, 2021

Downtown VW Service was Fast, efficient and Convenient. All I can ask for in Auto service!! Thanks for making my 3 year service easy and fast.

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DealerRater Feb 22, 2021

Volkswagen of Downtown Chicago always provides fast service, has a helpful and knowledgable staff, and regularly calls with updates on the status of my vehicle.

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Google Feb 21, 2021

Angie Berg is amazing! Helped me get out of a lease and into my own car, upgraded from a 2019 Jetta SE to a 2020 Jetta SEL. The process was very easy and the GM Mike also stepped in to get me a better interest rate with VW Credit. I couldn’t be happier with the service that was provided to me yesterday. Came in with a lease, left with a new vehicle with no money down and the same payments that I originally had. Can’t beat that!

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DealerRater Feb 21, 2021

Outstanding customer service! Joanna is personable and committed to making her customers feel like they made the right choice! She follows thru and is always checking back in with you!! I have stayed with the dealership after all of these years because of her!!

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Google Feb 21, 2021

Braden was absolutely awesome! He took the time to ask me a lot of questions so that he could find the right vehicle for me. He understood that I had negative experiences with a previous dealership and made sure this didn’t happen again. He was extremely nice and personable and I felt zero pressure. Every step of the purchase was simply incredible. It was the best car purchasing experience I’ve ever had. Thank you so much.

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Google Feb 20, 2021

Miguel and Gerardo were so helpful! I truly appreciate their professionalism, patience, and kindness. They are the best. Thank you guys!

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Google Feb 20, 2021
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Google Feb 20, 2021

Great dealership. Mike Z rocks!

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Google Feb 19, 2021
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DealerRater Feb 19, 2021

The team was helpful and professional. They did their best to find me the best car and deal. I visited the dealership two times and both times Angie walked me through all options and promotions.

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DealerRater Feb 19, 2021

My experience is always a pleasurable one, every time I get my car serviced. The serviceman (Adam) is very professional and provides detailed information regarding the status of my car and the next steps in the process, if necessary. I like working with Adam because he has a calm spirit and is attentive to the customer. He is appreciated.

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DealerRater Feb 19, 2021

They were very fair and straight forward. When I asked if they could meet my price, Kenny got back to me right away and made the deal happen.

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Google Feb 18, 2021
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Google Feb 18, 2021

Great location to get a VW! I love my Tiguan and the staff was courteous and knowledgeable.

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DealerRater Feb 17, 2021

Volkswagen of Chicago is hands down the best dealer I had the pleasure doing business with. There sales man John sheehy made buying my new truck and trading in my old car simple and hassle free! So if your looking for a great dealer to shop at choose Volkswagen of downtown Chicago and if your looking for an amazing sales man choose John sheehy!

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Google Feb 16, 2021
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Google Feb 15, 2021
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DealerRater Feb 15, 2021

John was very insightful and kind. He assisted me in answering all of my questions and concerns. I initially came there for auto service but with John’s help, I was able to purchase the car of my dreams! Thank you John and VW Downtown Chicago!

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Google Feb 15, 2021
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Google Feb 15, 2021

Experience a hiccup initially but Bill made sure everything was corrected and got the job done. Thanks

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Google Feb 14, 2021

Superb customer support and service at this downtown location. I wouldn’t go any other dealer but here to service my wife’s car. We also purchased our Tiguan here and that was also a fantastic experience.

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Google Feb 13, 2021
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Google Feb 13, 2021
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Google Feb 13, 2021

Friendly quick service. I enjoy the Detailed report that is shared and how no-pressure they are.

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Google Feb 13, 2021

I bought a Nissan Altima yesterday from John the Sales guy and he was awesome! Everything was smooth and great especially with a little of negotiation on the table. I will buy another car in the near future, Also Mark the finance manager was great and service was phenomenal. Thank You VW for the great Guest Service!!!

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DealerRater Feb 12, 2021

John is the Man! Test drove a 2019 Nissan Altima loved it. John was very outgoing, talkative and most importantly honest. I would definitely purchase another vehicle here maybe a VW next! Thank you John and VW for a great experience and smooth!

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DealerRater Feb 12, 2021

Gerardo is wonderful. Great communication, explanation of what was happening and making sure he investigated any questions I had. I would absolutely return for additional service.

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DealerRater Feb 12, 2021

My sales rep Joanna Davila was extremely accommodating to our needs and questions regarding our new leased VW Tiguan. She and her team were professional and provided what we needed.

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DealerRater Feb 12, 2021

My husband and I went to the Volkswagen of Downtown Chicago to purchase a new vehicle and trade our 2015 Jetta. Joanna was the sales person available and I am so glad it was her. She went up and beyond to make sure my husband and I were happy with our new purchase and she stayed with us until 10:30 P.M to make sure we had everything we needed. She also advocated for some of the small details we wanted and we were very happy with our purchase. We encountered some issues with refunds from the previous vehicle we purchased in ...

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Google Feb 12, 2021

My husband and I went to the Volkswagen of Downtown Chicago to purchase a new vehicle and trade our 2015 Jetta. Joanna was the sales person available and I am so glad it was her. She went up and beyond to make sure my husband and I were happy with our new purchase and she stayed with us until 10:30 P.M to make sure we had everything we needed. She also advocated for some of the small details we wanted and we were very happy with our purchase. We encountered some issues with refunds from the previous vehicle we purchased in ...

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Google Feb 12, 2021
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DealerRater Feb 11, 2021

Great experience- everyone was extremely helpful, detailed and transparent. The customer service goes above and beyond by providing car service and they also were quick in repairs

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Google Feb 11, 2021
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Google Feb 11, 2021

Our customer associate (Luis) was fantastic through the entire process. He facilitated our decision making with an understanding that we weren’t trying to make our car brand new, just get it back on the road. Thanks Luis and all the guys under the hood!

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DealerRater Feb 10, 2021

Service is as expensive as you would expect from a dealership, but Adam was more than willing to work with us to get us every possible discount. Luis was also very helpful over the phone. Thanks, guys!

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DealerRater Feb 10, 2021

Great service. In and out dropping off my car and picking it up. They even washed it for me. Will be happy to go back to for any issues that may arise.

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DealerRater Feb 10, 2021

Found a car on the internet, came to this dealership, ended up buying a slightly different model but not regretting it. Great service, reasonable pricing. Angie was great.

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DealerRater Feb 10, 2021

Chris was AMAZING! He is very professional and easy to talk to. He definitely makes the car buying experience comfortable and fun. He’s very attentive and makes sure whomever is in his care is well taken care of.

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DealerRater Feb 9, 2021

I’ve been going here for a couple years and have never had a bad experience. The service and work is great, but the greatest compliment is their transparency, honesty, and integrity. Very Rare these days!

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DealerRater Feb 9, 2021

Very good thanks, but Mike the service manager needs to keep his mask on! Adam was great, very quick to respond to my concerns. So I highly recommend him!

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Google Feb 9, 2021

The entire leasing process was very professional. Joanna, my VW Sales Rep was courteous and professional and provided all the information I needed to lease my second VW. She provided all the answers regarding options for leasing my 2021 Tiguan. I also found the the entire staff that I encountered very professional and helpful.

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Google Feb 9, 2021

In and out fairly quickly. They did some minor work. And they washed my car. Service person Adam was great.

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Google Feb 8, 2021
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DealerRater Feb 8, 2021

Was scheduled for a next day appointment. Car came back clean and they even did some additional service that was needed. Check in/Check out was quick and friendly.

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DealerRater Feb 8, 2021

Very happy with the service dpt of this dealer. Clear explanations of what was to be performed in my car. Mike was also very friendly

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Google Feb 8, 2021
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Google Feb 7, 2021
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Google Feb 7, 2021
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Google Feb 6, 2021

Exceptional service team and outstanding customer service!

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Google Feb 5, 2021

They did a great job to my car I appreciate their work

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DealerRater Feb 5, 2021

I had a issue with a part(s) on my car and Cameron with the help of the Service Department inspect and service my car in such fine fashion!

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DealerRater Feb 5, 2021

They are all very pleasant and professional at this location. I always feel treated right. Great customer service. And the fact that they are in my neighborhood makes it the more convenient for me. Thank you!

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Google Feb 4, 2021

Always treated well. Had a bolt stuck in my tire and they replaced the tire, washed the car and were ready in about an hour. Great service!

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Google Feb 4, 2021
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Google Feb 3, 2021
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Google Feb 3, 2021

Had a very nice experience here. Angie was great to work with and really cared about my experience. The rest of the staff as well were very nice too.

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Google Feb 3, 2021
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Google Feb 3, 2021
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Google Feb 2, 2021

I worked with Service Manager Bill D. on a problem with my vehicle. He was extremely helpful and very professional . He identified the problem and it was repaired and returned to me In a very timely fashion. I highly recommend their service department for any repairs to a Volkswagen . Thanks for all your help Bill!

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DealerRater Feb 2, 2021

Kenny is so kind and informative. I felt no pressure to buy if I wasn’t sure or not. Made the whole process smooth and fast! Would highly recommend!

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Google Feb 2, 2021
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DealerRater Feb 2, 2021

Joanna is the best!!! She help us get into a very nice car, my wife and kid's love it. Thank you Joanna for our beautiful car!!!

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Google Jan 31, 2021

Very quick to take me in, knowledgeable and very communicative during the entire process. Also had my car same day and with friendly world class service

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Google Jan 31, 2021
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DealerRater Jan 30, 2021

Great customer service! A few hiccups along the way with repairs but they always ha does it professionally and covered my transportation costs. Super helpful!

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Google Jan 30, 2021
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DealerRater Jan 30, 2021

We have worked with many salespeople but Bill has set the bar so high. He is extremely diligent, respectful, responsive and transparent with his clients. He bent over backwards to find us the best deal there is, came on his off-day to complete the sale, and worked overtime to ensure our satisfaction. He explained the nitty gritty details of the paperwork, and provided us with copies for our records which made us feel informed. He paid a lot of effort to do what is in our best interest and ensured that we don't have to pay more than we ...

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Google Jan 30, 2021

Great!

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Google Jan 30, 2021

Fast, easy and reliable service.

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DealerRater Jan 30, 2021

Miguel is a great service advisor. He was very helpful and knowledgeable. Helped me prioritize some needed repairs and able to get me in and out in the same day.

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Google Jan 30, 2021
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Google Jan 29, 2021
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DealerRater Jan 29, 2021

My experience has been great from the first visit. The dealership has the right team in place such as my sales consultant, Joanna. I like the diversity

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DealerRater Jan 29, 2021

Highly recommend Chris Smith in sales (at City of Chicago Volkswagen Dealership) as the best! He got through the sales process successfully on his own in the one week timeframe we had to find a Tiguan SLE for our daughter. He was the main reason we made a purchase within the same business day. Thank you, Chris! Look forward to future business through him and service at this dealership.

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DealerRater Jan 29, 2021

Service team were extremely helpful and always kept me informed of the progress to my car service. Plus they picked up and delivered my car. Excellent service!!!

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DealerRater Jan 29, 2021

Best experience at a car dealership in a long time. From the second I pulled up and was looking for parking they directed me to valet at no cost. I walked in not really knowing what to expect and 3 people immediately asked how they could help where I was introduced to Chris. Chris asked me a series of questions and helped to put me into a vehicle matching those requests. When I wanted a higher trim (because I looked at one on the lot and loved it) he made sure to let me know if might be above the price ...

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Google Jan 29, 2021

Brought my car in for a 10000 mile tune up and the service department exceeded my expectations.

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Google Jan 29, 2021
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Google Jan 28, 2021
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DealerRater Jan 27, 2021

Adam is the best service advisor on their team! I wouldn't ever switch to another advisor, he always gets me in and out, the best

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DealerRater Jan 27, 2021

Angie was amazing, she did great work ,she was very professional, I recommend her for service with Volkswagen. she is great at working out deals with costumers, especially now how tough times are.

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Google Jan 27, 2021
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Google Jan 27, 2021
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Google Jan 27, 2021

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