Staff

Service

Adam Khamsot

Adam Khamsot

Service Advisor

Certified
231 Reviews
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Luis Tinoco

Luis Tinoco

Service Advisor

Certified
181 Reviews
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Herberto Delgado

Herberto Delgado

Service Advisor

Certified
178 Reviews
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Miguel Meza

Miguel Meza

Service Advisor

Certified
175 Reviews
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Mike Szafraniec

Mike Szafraniec

Service Advisor

Certified
135 Reviews
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Finance

Mark Newton

Mark Newton

Business Manager
108 Reviews
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Management

Bill Dolan

Bill Dolan

Service Director
82 Reviews
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Michael Zafiriou

Michael Zafiriou

General Manager
55 Reviews
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Boris Nikolov

Boris Nikolov

KBB ICO Manager
23 Reviews
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Matt Kutyna

Matt Kutyna

Manager
18 Reviews
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Ian Roth

Ian Roth

BDC Manager
12 Reviews
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Sales

Angie Berg

Angie Berg

Product Specialist
64 Reviews
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Joanna Davila

Joanna Davila

Certified New and Used Product Specialist
60 Reviews
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Chris Smith

Chris Smith

Volkswagen Brand Enthusiast
59 Reviews
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Kenny Akpan

Kenny Akpan

Product Specialist
52 Reviews
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John Sheehy

John Sheehy

Product Specialist
51 Reviews
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Nick Freeman

Nick Freeman

Product Specialist
31 Reviews
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Braden Carson

Braden Carson

Sales
17 Reviews
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Preston Sokol

Preston Sokol

Certified Sales Associate
14 Reviews
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Matt Sanchez

Matt Sanchez

Certified Product Specialist
10 Reviews
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Shaun Scriven

Shaun Scriven

Product Specialist
4 Reviews
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Internet

Nick Hernandez

Nick Hernandez

BDC Sales
18 Reviews
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Adam Khamsot

Adam Khamsot

Service Advisor

231 Reviews
Certified
Dealership Experience 7 years 3 months
Industry Experience 13 years 10 months
Recent Reviews

Jan 12, 2022

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Szymon in parts was great! He helped me order my parts in...

Szymon in parts was great! He helped me order my parts in a proffesional and timely manner.

Jan 01, 2022

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I would not return here even though it's closer than the...

I would not return here even though it's closer than the dealership I purchased my VW from. I guess you need to know the owner to get good service or a loaner.

Dec 30, 2021

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I trust my service rep Adam. Helpful, kind,...

I trust my service rep Adam. Helpful, kind, understanding. Been using for my car for service for years.

Dec 17, 2021

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Great Service team. Thorough communication, good...

Great Service team. Thorough communication, good recommendations, and quality service delivery. Always my first choice.

Dec 13, 2021

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Adam and the team did a great job with my car! They were...

Adam and the team did a great job with my car! They were prompt, courteous, and wonderful to work with!!

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Luis Tinoco

Luis Tinoco

Service Advisor

181 Reviews
Certified
Recent Reviews

Jan 20, 2022

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Luis was very helpful and work was done in a timely...

Luis was very helpful and work was done in a timely manner . Thank you and I will be back

Jan 18, 2022

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El services muy bueno y el personal muy atento a las...

El services muy bueno y el personal muy atento a las necesidades del cliente gracias

Jan 16, 2022

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Thanks for the service and getting the vehicle completed...

Thanks for the service and getting the vehicle completed in a timely fashion and clean

Jan 12, 2022

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Szymon in parts was great! He helped me order my parts in...

Szymon in parts was great! He helped me order my parts in a proffesional and timely manner.

Dec 28, 2021

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Excellent service, excellent customer service, very...

Excellent service, excellent customer service, very comfortable waiting area. Work is performed expeditiously; a little pricey.

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Herberto Delgado

Herberto Delgado

Service Advisor

178 Reviews
Certified
Recent Reviews

Jan 13, 2022

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All was good. Although in think you may need to rethink...

All was good. Although in think you may need to rethink your appointment schedule, it seems that the amount of time for a scheduled appointment service is longer than necessary?

Jan 12, 2022

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Szymon in parts was great! He helped me order my parts in...

Szymon in parts was great! He helped me order my parts in a proffesional and timely manner.

Jan 06, 2022

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Professional and thorough. Brought car in and service...

Professional and thorough. Brought car in and service was promptly completed! Will be back for my next scheduled service!!

Dec 08, 2021

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The service was fantastic I like the fact that they...

The service was fantastic I like the fact that they wiped my car down as well

Nov 26, 2021

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Jaymi was great, friendly and very helpful. I have no...

Jaymi was great, friendly and very helpful. I have no complaints about any part of the visit.

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Miguel Meza

Miguel Meza

Service Advisor

175 Reviews
Certified
Dealership Experience 6 years 2 months
Recent Reviews

Jan 19, 2022

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Great service.Miguel is always helpful and consistently...

Great service. Miguel is always helpful and consistently wonderful to work with, which is appreciated.

Jan 12, 2022

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Szymon in parts was great! He helped me order my parts in...

Szymon in parts was great! He helped me order my parts in a proffesional and timely manner.

Jan 06, 2022

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Professional and thorough. Brought car in and service...

Professional and thorough. Brought car in and service was promptly completed! Will be back for my next scheduled service!!

Dec 09, 2021

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Luis always takes great care of me for all my needs! I...

Luis always takes great care of me for all my needs! I really appreciate it

Nov 26, 2021

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Jaymi was great, friendly and very helpful. I have no...

Jaymi was great, friendly and very helpful. I have no complaints about any part of the visit.

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Mike Szafraniec

Mike Szafraniec

Service Advisor

135 Reviews
Certified
Recent Reviews

Jan 17, 2022

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Great employees. Very customer centered. Higher priced on...

Great employees. Very customer centered. Higher priced on services due to location . Some coupons can lower price sometimes.

Jan 12, 2022

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Szymon in parts was great! He helped me order my parts in...

Szymon in parts was great! He helped me order my parts in a proffesional and timely manner.

Jan 10, 2022

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Service representative was great. Service turn around...

Service representative was great. Service turn around time was acceptable. The waiting environment was not great. More waiting area and concession options would be nice. Didn’t appreciate the behavior of some of the sales staff; unprofessional and offensive. Also sales staff walking around eating lunch in front of customers waiting for their cars or for a sales associate is bad form.

Jan 07, 2022

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Very comfortable and warm. I like the communication when...

Very comfortable and warm. I like the communication when they let me know my vehicle ready

Dec 30, 2021

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Incredible customer service. My customer service rep did...

Incredible customer service. My customer service rep did a great job; quick and thorough; and most importantly very nice

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Mark Newton

Mark Newton

Business Manager
Recent Reviews

Jan 12, 2022

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I received great attention from Dorry and my overall...

I received great attention from Dorry and my overall experience with VW was very positive

Jan 05, 2022

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Working with Mike and Joanna was a great experience!...

Working with Mike and Joanna was a great experience! Joanna was very helpful with setting up all the extras on my new Taos!

Dec 16, 2021

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Disappointing experience. Mislead about dealership...

Disappointing experience. Mislead about dealership warranty on a used car. The car had immediate issues after purchase.

Dec 04, 2021

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I purchased a vehicle from out of state. The dealer made...

I purchased a vehicle from out of state. The dealer made the process as smooth as possible.

Nov 11, 2021

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Preston was helpful, patient and attentive. The team...

Preston was helpful, patient and attentive. The team worked with my price range and was helpful to make sure we reached an agreement that worked.

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Bill Dolan

Bill Dolan

Service Director
Recent Reviews

Jan 01, 2022

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I would not return here even though it's closer than the...

I would not return here even though it's closer than the dealership I purchased my VW from. I guess you need to know the owner to get good service or a loaner.

Oct 26, 2021

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Recently purchased a used truck from Dorry and it...

Recently purchased a used truck from Dorry and it couldn't have been an easier process. She was communicative and friendly and helpful all the way through the purchase and beyond. I had a brief interaction with the service manager Bill, and he was equally as impressive with being helpful and courteous.

Sep 17, 2021

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In addition to annual service, we needed a repair to the...

In addition to annual service, we needed a repair to the transmission. The work was timely, and the transmission now works well. Unfortunately, the garage manager where we park found scratched paint the next day over the right rear wheel. While we don’t know for sure that this happened at VW, the timing makes us suspicious. We have had one pleasant interaction with the VW service manager. But, since then, it has become simply unproductive phone tag.

Sep 15, 2021

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Miguel at service was great and very helpful. I only...

Miguel at service was great and very helpful. I only bring my VW PASSAT to VW of Downtown Chicago because of Miguel. I by pass 3 other VW dealerships because I’m tired of there BS Lies.

Sep 08, 2021

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I had a good experience, no issues during my visit &...

I had a good experience, no issues during my visit & everyone was very helpful. Got my service done with a reasonable time & got a nice car wash. Will be coming back here !

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Angie Berg

Angie Berg

Product Specialist
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Dealership Experience 6 years 5 months
Industry Experience 6 years 5 months
Recent Reviews

Dec 22, 2021

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Angie was very attentive and listened to all my needs !...

Angie was very attentive and listened to all my needs ! She even had the car pulled in front when I arrived. Very nice person as well.

Nov 29, 2021

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Worst car buying experience ever! They're disreputable,...

Worst car buying experience ever! They're disreputable, liars, and literal thieves! Car was junk and vehicle got returned after 140miles but dealership refuses to refund my $5000 deposit! Now they won't return calls or text! I had to open an investigation with Attorney General! DO NOT BUY FROM THEM

Nov 10, 2021

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Never again. Took 5+ hours to buy a used car. Could have...

Never again. Took 5+ hours to buy a used car. Could have been a cash deal but they insisted on running finances. Had the mileage wrong. Vehicle had several issues found in the days after purchase. Sold the car less than a week later,

Nov 03, 2021

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Love the Photo. Mike has always been available to talk...

Love the Photo. Mike has always been available to talk about the new VW in stock.

Oct 26, 2021

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Everything was easy and smooth. Appreciated the...

Everything was easy and smooth. Appreciated the transparency and clear explanation of each piece of the process.

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Joanna Davila

Joanna Davila

Certified New and Used Product Specialist
Contact Me
Dealership Experience 16 years 5 months
Industry Experience 6 years 7 months
Bilingual. Working mother of 4. I love meeting new people and take pride in what I do!
Recent Reviews

Jan 05, 2022

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Working with Mike and Joanna was a great experience!...

Working with Mike and Joanna was a great experience! Joanna was very helpful with setting up all the extras on my new Taos!

Dec 31, 2021

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Joanna was very kind and fun to work with. She helped us...

Joanna was very kind and fun to work with. She helped us find a great car

Nov 03, 2021

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They were very helpful in providing info about the used...

They were very helpful in providing info about the used car I wanted. Very transparent and straightforward.

Nov 03, 2021

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Love the Photo. Mike has always been available to talk...

Love the Photo. Mike has always been available to talk about the new VW in stock.

Nov 02, 2021

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Clean and conveniently located. Has everything you need...

Clean and conveniently located. Has everything you need to make the time you are going to be spending there as comfortable as possible.

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Chris Smith

Chris Smith

Volkswagen Brand Enthusiast
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Dealership Experience 3 years 11 months
Industry Experience 11 years 7 months
I used to drive my 1974 Volkswagen Squareback wagon along the coast of California and Mexico surfing my heart out. Now I sell VW's in the freezing winters in Chicago and plan to surf lake Michigan soon.
Recent Reviews

Nov 24, 2021

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Had a really great experience words can’t even explain it...

Had a really great experience words can’t even explain it honestly. I’m just really excited about car purchase.

Nov 03, 2021

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Love the Photo. Mike has always been available to talk...

Love the Photo. Mike has always been available to talk about the new VW in stock.

Oct 28, 2021

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Were very professional, worked with me to make a fair...

Were very professional, worked with me to make a fair deal for both parties involved.

Oct 26, 2021

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The easiest way to buy a car. Friendly and efficient team...

The easiest way to buy a car. Friendly and efficient team that makes feel comfortable all the time.

Oct 05, 2021

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I had a great experience with a Great product specialist...

I had a great experience with a Great product specialist and manager great experience overall.

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Michael Zafiriou

Michael Zafiriou

General Manager
Dealership Experience 3 years 3 months
Industry Experience 22 years 10 months
With over 20yrs of automotive sales experience, I value excellent customer service above all else. Love to help people with finance needs and credit hiccups. Started in 99' at a VW/Nissan dealer and 20yrs later, I find myself back with VW! Huge Animal lover and have 3 wonderful pets Lucille, Stephie, and Kitty. I learned excellent customer service and incredible attention to detail from ABT Appliance & Electronics back as a teenager. Please stop in and say hi!
Recent Reviews

Jan 05, 2022

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Working with Mike and Joanna was a great experience!...

Working with Mike and Joanna was a great experience! Joanna was very helpful with setting up all the extras on my new Taos!

Dec 31, 2021

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Joanna was very kind and fun to work with. She helped us...

Joanna was very kind and fun to work with. She helped us find a great car

Nov 29, 2021

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Worst car buying experience ever! They're disreputable,...

Worst car buying experience ever! They're disreputable, liars, and literal thieves! Car was junk and vehicle got returned after 140miles but dealership refuses to refund my $5000 deposit! Now they won't return calls or text! I had to open an investigation with Attorney General! DO NOT BUY FROM THEM

Nov 11, 2021

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Preston was helpful, patient and attentive. The team...

Preston was helpful, patient and attentive. The team worked with my price range and was helpful to make sure we reached an agreement that worked.

Nov 07, 2021

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Mike Z, Matt K, and Preston S spent almost an entire...

Mike Z, Matt K, and Preston S spent almost an entire month helping me decide which car would be best for me and if I would be happier leasing or buying. I honestly could not get over how patient and knowledgeable they were. By the end of the experience I felt like I had 3 new brothers! 😆 Will def be recommending this dealership to others.

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Kenny Akpan

Kenny Akpan

Product Specialist
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Industry Experience 2 years 6 months
Recent Reviews

Nov 01, 2021

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Kenny really went above and beyond. He even drove us home...

Kenny really went above and beyond. He even drove us home in the car, as I did not have my license yet.

Oct 30, 2021

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They are good at what there jobs! They were able to get...

They are good at what there jobs! They were able to get me approved and driving.

Oct 01, 2021

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The sales Rep Kenny was the best in helping me purchase...

The sales Rep Kenny was the best in helping me purchase my new vehicle, and helped follow up to make sure that I’m happy with the purchase.

Sep 21, 2021

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Extremely satisfied with the service provided by John,...

Extremely satisfied with the service provided by John, Great salesman. Made it work for me no matter the cost and made sure I felt comfortable with what I was signing up for. Staff as a whole really make you feel welcomed and work cohesively to satisfy your needs. Definitely will return in the future.

Sep 08, 2021

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The overall process of purchasing my new amazing VW was...

The overall process of purchasing my new amazing VW was nothing shy of perfect! Kenny was so helpful & professional. Thank You! I will absolutely recommend to friends & colleagues!

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John Sheehy

John Sheehy

Product Specialist
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Dealership Experience 3 years 2 months
Industry Experience 3 years 2 months
Hello, my name is John. I am passionate about my career, and I pride myself in my professionalism and in my effort to do extra for my customers. I am down to earth and feel I have a positive outlook on life in general. I am also a big NFL fan!
Recent Reviews

Dec 29, 2021

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Awesome customer service. From the second we walked...

Awesome customer service. From the second we walked through the doors we were greeted immediately. Everyone had a smile on their face and everyone was happy. Made us happy. Service was great. Told John what we wanted and he made it happen.

Dec 05, 2021

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Get email from Downtown VW wanting to bu my vehicle on a...

Get email from Downtown VW wanting to bu my vehicle on a trade in on a new Tiguan. Had a gut feeling i was wasating my time but decided what the xxxx, lets try. 1st off the area they are located just sucks. No parking what so ever. hen they tell you they have valet. Why didnt they say that on phone before i made 3 trips around he area to find a spot??? Now they come at me with a lower price o trade in & the price of the Tiguan is 3000.00 higher than they show online. I asked what is going on? Oh because of the car shaortage we add 3000.00 onto the price of the car.. I said well that seals the deal !!!!!!!! Take the car and jam it !!!!! Other VW dealers are not doing this at all, why should i gie you and extra 3000.00 and tax on that also??? Stay away from these people, nothing but crooks.... Hopefully enough people can read this before VW pulls it down.

Nov 03, 2021

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Love the Photo. Mike has always been available to talk...

Love the Photo. Mike has always been available to talk about the new VW in stock.

Sep 23, 2021

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I really appreciate John Sheehy’s help. He made it very...

I really appreciate John Sheehy’s help. He made it very easy for me to purchase the car I wanted and made it very flexible with my needs! I recommend this dealership! Staff is great and John made it a easy experience!

Sep 22, 2021

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Was satisfied with both my sales person John and Adam in...

Was satisfied with both my sales person John and Adam in service. Both were very professional

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Nick Freeman

Nick Freeman

Product Specialist
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Dealership Experience 2 years 6 months
Industry Experience 2 years 6 months
Recent Reviews

Nov 28, 2021

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Slowest service ever! I was repeatedly told 10 more...

Slowest service ever! I was repeatedly told 10 more minutes while I ended up at the dealership for over 4 hours. Lots of people standing around and I was told they were swamped yet I was the only customer there for the last 90 minutes. Then someone called to check on my experience, and they told me they would call me back that day. That was 3 weeks ago. NEVER AGAIN will I come here.

Nov 03, 2021

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Very helpful and worked super hard to get me the car I...

Very helpful and worked super hard to get me the car I wanted in time!

Nov 03, 2021

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Love the Photo. Mike has always been available to talk...

Love the Photo. Mike has always been available to talk about the new VW in stock.

Sep 21, 2021

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Extremely professional staff. Nick Freeman made it...

Extremely professional staff. Nick Freeman made it happen. Nick took care of my needs. Great experience !

Aug 10, 2021

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A busy place in a hectic market. Although the team...

A busy place in a hectic market. Although the team allowed me to take a test drive on short notice. The team then stayed after hours on a Saturday to help me make my purchase.

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Boris Nikolov

Boris Nikolov

KBB ICO Manager
Recent Reviews

Dec 24, 2021

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It was a pleasure doing business with Jalin! Initially...

It was a pleasure doing business with Jalin! Initially worked with him online and via text to provide details about the car I was selling. They beat the best online price I had from Vroom! Fast and friendly service at the dealership. They quickly checked out my car, we did the paperwork, all at the agreed price. I highly recommend Jalin and Volkswagen of Downtown Chicago! Kudos to Boris (manager) too!

Dec 13, 2021

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Just recently sold my car to this VW location and was...

Just recently sold my car to this VW location and was extremely thankful I had Jalin's help through this process. Jalin and his manager Boris were very patient, attentive, and overall made this transaction easier for me. I highly recommend asking for these two if you are selling, or buying!

Dec 05, 2021

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Get email from Downtown VW wanting to bu my vehicle on a...

Get email from Downtown VW wanting to bu my vehicle on a trade in on a new Tiguan. Had a gut feeling i was wasating my time but decided what the xxxx, lets try. 1st off the area they are located just sucks. No parking what so ever. hen they tell you they have valet. Why didnt they say that on phone before i made 3 trips around he area to find a spot??? Now they come at me with a lower price o trade in & the price of the Tiguan is 3000.00 higher than they show online. I asked what is going on? Oh because of the car shaortage we add 3000.00 onto the price of the car.. I said well that seals the deal !!!!!!!! Take the car and jam it !!!!! Other VW dealers are not doing this at all, why should i gie you and extra 3000.00 and tax on that also??? Stay away from these people, nothing but crooks.... Hopefully enough people can read this before VW pulls it down.

Oct 05, 2021

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I had a great experience with a Great product specialist...

I had a great experience with a Great product specialist and manager great experience overall.

Jul 15, 2021

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I was very welcomed with the people I spoke with. I loved...

I was very welcomed with the people I spoke with. I loved the energy when I walked in & they took very good care of my car & made sure I had no concerns leaving! I will definitely be coming back and recommending more to come to this location as well.

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Matt Kutyna

Matt Kutyna

Manager
Recent Reviews

Nov 07, 2021

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Mike Z, Matt K, and Preston S spent almost an entire...

Mike Z, Matt K, and Preston S spent almost an entire month helping me decide which car would be best for me and if I would be happier leasing or buying. I honestly could not get over how patient and knowledgeable they were. By the end of the experience I felt like I had 3 new brothers! 😆 Will def be recommending this dealership to others.

Nov 03, 2021

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They were very helpful in providing info about the used...

They were very helpful in providing info about the used car I wanted. Very transparent and straightforward.

Oct 27, 2021

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Volkswagen of Downtown Chicago exceeded my expectations!...

Volkswagen of Downtown Chicago exceeded my expectations! I can’t thank Matt and Preston enough for all they’ve done to get me into a new vehicle that I really needed for work! I have gone to so many dealerships, but I’ve never experienced great customer service such as here! Matt was flexible and understanding of my situation and still wanted my business knowing what he was working with. That is very rare these days! I can go on and on about how wonderful Matt and his team did. All I can say is god bless you all! I am extremely happy with my vehicle, and you’ve gained a customer for life. I will always recommend Volkswagen of Downtown Chicago! Best Diego

Oct 26, 2021

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After a rough start with numerous prospecting calls from...

After a rough start with numerous prospecting calls from the sales team and no follow up after, Matt, the General Sales Manager was fantastic to work with. Everything he promised he came through with. He then connected me with Dorry who I can't say enough wonderful things about. Dorry was reliable, extremely knowledgeable and her follow up after the purchase of the car has been great, .

Oct 05, 2021

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I had a great experience with a Great product specialist...

I had a great experience with a Great product specialist and manager great experience overall.

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Braden Carson

Braden Carson

Sales
Contact Me
Dealership Experience 1 years 10 months
Hi, thanks for taking the time to learn about me. I grew up in Memphis, TN and I moved here in December of 2018. I have loved the city of Chicago and my wife loves it too! We got married in October of 2019. I enjoy helping people and spent the majority of my work history working for non-profits. When my previous non-profit fell on hard times financially, I transitioned to VW of Downtown Chicago and I have loved every second of working here! Come on in to see me and I'll be happy to help you have a good time here and find the best vehicle for you! If you would like to contact me directly, my personal line is (312) 628-4842. I hope to hear from you soon!
Recent Reviews

Nov 03, 2021

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Very helpful and worked super hard to get me the car I...

Very helpful and worked super hard to get me the car I wanted in time!

Nov 03, 2021

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Love the Photo. Mike has always been available to talk...

Love the Photo. Mike has always been available to talk about the new VW in stock.

Oct 05, 2021

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I had a great experience with a Great product specialist...

I had a great experience with a Great product specialist and manager great experience overall.

Sep 21, 2021

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Extremely satisfied with the service provided by John,...

Extremely satisfied with the service provided by John, Great salesman. Made it work for me no matter the cost and made sure I felt comfortable with what I was signing up for. Staff as a whole really make you feel welcomed and work cohesively to satisfy your needs. Definitely will return in the future.

Aug 11, 2021

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Very untruthful. Terrible experience for my...

Very untruthful. Terrible experience for my granddaughter’s first car. They showed a used 2000 Audi TL with 88,000 miles on it that was in her price range. My son went there and looked at the car while he was on a break from work. He told me that it was worth coming in to test drive it. So we did. For the whole test drive the salesman had us trying different things with the air conditioner. Changed which vents the air would come out from, recycle the air then try it with that option off. I believe the reason was the salesman knew there was a problem and the car is always blowing air. The blower motor is on no matter what if the car is running. He told us that the car needs a new condenser. Price = $900. We were fine with that. But not the blower motor always being on. Then there’s the radio problem. It’s locked and you need a code to unlock it. Salesman said it’s not a big deal. Call an Audi dealer and they’ll give you the code. It was Saturday afternoon so we had nobody to call until Monday morning. So we took him at his word. NO BIG DEAL ! Oh, it’s a big deal, we have to pay for them to pull the radio out in order to get the serial number off the back of the radio. Then we took his word when he said the floor mats were in the trunk because they just got done doing a deep cleaning of the car, inside and out. There’s no mats ! Then as we were about to walk out because they couldn’t/wouldn’t come down on the price another $350 so we’d pay $6,000 even out the door. They ended up coming down on the price of the car a whole $200. With the way the salesman deceived us he should be investigated criminally ! My son is a police officer in Wrigleyville and I’m a recently retired Chicago Transit Authority electrician. Neither one of us will be recommending this dealership to friends and family. Probably not even enemies !

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Preston Sokol

Preston Sokol

Certified Sales Associate
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Dealership Experience 9 months
Industry Experience 9 months
Recent Reviews

Dec 09, 2021

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Excellent customer service provided by Jalin and...

Excellent customer service provided by Jalin and Preston. They made my selling experience go smoothly from the moment I arrived at the dealership. Happy to say I feel like I received a fair price for my used vehicle. I would highly recommend this dealership and these great sales men.

Nov 11, 2021

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Preston was helpful, patient and attentive. The team...

Preston was helpful, patient and attentive. The team worked with my price range and was helpful to make sure we reached an agreement that worked.

Nov 07, 2021

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Mike Z, Matt K, and Preston S spent almost an entire...

Mike Z, Matt K, and Preston S spent almost an entire month helping me decide which car would be best for me and if I would be happier leasing or buying. I honestly could not get over how patient and knowledgeable they were. By the end of the experience I felt like I had 3 new brothers! 😆 Will def be recommending this dealership to others.

Nov 06, 2021

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They made the car buying process extremely quick and...

They made the car buying process extremely quick and easy. The car was out front and ready for my test drive when I arrived and everything went quickly after that

Nov 03, 2021

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Love the Photo. Mike has always been available to talk...

Love the Photo. Mike has always been available to talk about the new VW in stock.

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Ian Roth

Ian Roth

BDC Manager
Recent Reviews

Aug 10, 2021

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A busy place in a hectic market. Although the team...

A busy place in a hectic market. Although the team allowed me to take a test drive on short notice. The team then stayed after hours on a Saturday to help me make my purchase.

Feb 13, 2021

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John is the Man! Test drove a 2019 Nissan Altima loved...

John is the Man! Test drove a 2019 Nissan Altima loved it. John was very outgoing, talkative and most importantly honest. I would definitely purchase another vehicle here maybe a VW next! Thank you John and VW for a great experience and smooth!

Dec 22, 2020

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Ms. Angie is a very professional saleslady. we like her...

Ms. Angie is a very professional saleslady. we like her service very much. Thanks Angie. This car is our second one come from the V M in downtown Chicago. this car is a nice car. we like it.

Oct 18, 2020

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We had a great experience working with Joanna and the...

We had a great experience working with Joanna and the dealership. As an out of town purchaser, Joanna was responsive in answering our questions and helping us work through the purchase from across the country. Tracy Wilson contacted us and assured us that the paperwork would be ready for us when we arrived the next day.

Aug 12, 2020

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This time my experience was entirely satisfactory. This...

This time my experience was entirely satisfactory. This was a remarkable change from my last encounter, which was awful! I’ve had all service work done here. This is where I purchased the car. After my experience with Michael Zafiriou, I was totally prepared to never visit this dealership again!

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Matt Sanchez

Matt Sanchez

Certified Product Specialist
Recent Reviews

Nov 03, 2021

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Love the Photo. Mike has always been available to talk...

Love the Photo. Mike has always been available to talk about the new VW in stock.

Aug 26, 2021

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Extremely helpful in finding the perfect car for me!!...

Extremely helpful in finding the perfect car for me!! Matt was very nice and patient with me especially when showing me the different car gadgets.

Jul 24, 2021

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This dealership had great customer service. The staff was...

This dealership had great customer service. The staff was friendly. Also the dealership was flexible and helped me get the best deal I could in my situation.

Jul 15, 2021

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I was very welcomed with the people I spoke with. I loved...

I was very welcomed with the people I spoke with. I loved the energy when I walked in & they took very good care of my car & made sure I had no concerns leaving! I will definitely be coming back and recommending more to come to this location as well.

Jul 12, 2021

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If I did refer someone there ( And I already have) I...

If I did refer someone there ( And I already have) I would caution them on your pricing is iffy and watch for added costs. You shoudl also mak e customers aware that u will velet there existing car whe they come in for sales.

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Shaun Scriven

Shaun Scriven

Product Specialist
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Industry Experience 2 years 5 months
Recent Reviews

Dec 28, 2021

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Very Great Customer Service , Great Attitudes,...

Very Great Customer Service , Great Attitudes, Professional And Clean . Everybody Did They Best To Help Me Get The Best Out Of My Service

Nov 03, 2021

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Love the Photo. Mike has always been available to talk...

Love the Photo. Mike has always been available to talk about the new VW in stock.

Nov 02, 2021

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Unclear on vehicle detail, some of the sales...

Unclear on vehicle detail, some of the sales representatives doesn’t know what they’re doing and the details of the car that they’re trying to sell. Long wait and unprofessional experience. Only good experience I got is from john(service manager?) and mark(sales manager?). Very thank you for these two, other then that I’m totally disappointed in this dealership.

Oct 28, 2021

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Saleswoman was nice, professional, efficient and was easy...

Saleswoman was nice, professional, efficient and was easy to make a deal with. I enjoyed my experience

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