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At Volkswagen of Downtown Chicago, the customer is at the core of everything we do. In light of the World Health Organization declaring the coronavirus (COVID-19) a pandemic, our top priority is keeping our customers, associates and communities safe as we continue to closely monitor the situation. We take great pride in having the most passionate and knowledgeable store associates in the automotive industry. If you have any concerns, please know that our associates are only a phone call away to answer any questions you may have.

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As our valued customer, we are expanding our operations to better serve you. Here is how:

Remote test drives.

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We will come to you. Your home or office. Wherever is most convenient for you. (1)

Service pickup and delivery.

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Need service? Schedule your appointment online and one of our associates will come to you and pick up your vehicle. Once it’s ready, we will simply bring it back to you. (2)

Buy/Lease 100% online with delivery.

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We have expanded our sales and service operations, so you may transact with us from the comfort of your home. Whether you need a part or accessory or an oil change, you can 100% shop online for all your vehicle needs. (3)

3-day/100-mile return policy.

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Enhanced safety precautions.

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We are providing our store with the necessary supply of disinfectant materials and hand sanitizer to frequently clean high-touch surfaces in order to kill germs and ensure our store is a safe environment for both our customers and store associates.

Enhanced sanitization efforts.

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Complimentary vehicle cleaning, exterior and interior, and safety inspection. (5)

 

(1) Valid driver’s license required for all test drives. Some restrictions may apply, not all customers will qualify. See store for complete details. (2) Pickup and delivery is available when requested within a 50-mile radius from select stores. (3) All online transactions are protected by applicable federal privacy laws, and customer information will not be shared and/or distributed without customer consent. (4) Return policy applies to new and used vehicles; we will gladly exchange your vehicle or refund your money with no fees. Charges may apply for additional mileage over 100 miles. (5) While supplies last, limit 1 per customer.

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